This was a review from US Open 2016. Since then, they have "cleaned house" on staffing, security, and management to make it more fan-friendly. Fan Week has been upgraded for better access. The Food Village staffing has improved since 2022.
WALL OF SHAME
Classless Fans of Tennis / Sports
Here's a funny one fan who come into the US Open with complete disregard for his fellow fans. Check out Mr. Clueless Fan with the flip-flops. Can you name what's wrong with this picture?
Please respect the players. Have consideration for other fans around you.
Have superiors and QA checks at facilities
If you run the bathrooms, please do not be sitting in there, watching videos on your cell phone while charging, and just pretending to stand in the doorway with a trashcan to try to block people from entering.
Too many redundant jobs
When I'm ordering food, do you need 3 cashiers standing around who cannot figure out how to turn on one cash register?
I have asked my readers send my pictures of any outstanding individuals, products or booths you want me to post online! They are my eyes and ears on the ground for the whole week. Secret shoppers and eyewitnesses.
Check this out: Mr. Clueless Fan with the flip flops. CHALLENGE: Can you name 3 things wrong with the picture below??
*The Clueless Fan* (yes, I know we've all seen them before...)
Here's a funny one fan who come into the US Open with complete disregard for his fellow fans.
Surplus of bad US Open Jobs
If you work at the USTA membership booth, I expect you to be able to find my USTA number quicker than I could by simply looking up Gmail.
If you run the bathrooms, please do not be sitting in there, watching video on your cell phone while charging and just pretend to stand in the doorway with a trash can in the way to try to block people from entering.
If you are an usher, be a good docent and guide of Tennis. Just by telling people to leave and yelling at kids like a Soup Nazi isn't your whole job. From the Sound of it, you don't enjoy it. Well, let me say there are lots of other people who would be happy to do your job instead - step aside.
When I'm ordering my food at the food court, do you really need 3 cashiers standing around who cannot figure out how to turn on one cash register? How about you give me just 1 single competent cashier.
Rising prices for USTA annual memberships and organizational member fees I pay do not seem to be recruiting any talented USTA staff. Most of them are not-tech-savvy at all and who have NO CLUE about marketing. Yet annually, the US Open spends $12+ Million on marketing expenses!
Be careful with your possessions! Even the US Open staff cannot be trusted to be professional (more on this later...part 3 of the Ugly).
One of many Bullies working for Guest Services at US Open this year. Probably not getting paid enough, so has resulted in several instances of staff reportedly taking bribes and stealing at access control points around the stadium. This one was at the East Gate near the NTC.
Gregory Y. Rabener, 40 Cheslan Ct, Oceanside NY: "This is MY property now...I may or may not give it back to you..." After refusing to return my property pass, money and paper receipts stuck to my daily access media wrist band.
Guest Services Employee "Randi" warned by ATP ref 3 times! Stop walking during play at Court 17.
Not sure where they hire these "guest service" employees from.
If you don't know tennis etiquette - find another job you bum!
US Open staff hiding at the back of Grandstand and Court 8.
Again, you see these Staff sitting around or sleeping (on the right) at important checkpoints.
Zero accountability by the supervisors who let this behavior happen daily!
Big question to US Open: Where are the Supervisors?! What are they doing to fix this? Worst they have many of them just sitting around to collect a paycheck. I recommend hiring competent staff / reduce the numbers of redundant positions. Or find volunteers who *love tennis* as they do at the Cincy Open and do a better job for FREE than most US Open paid employees.
Several times there are Ushers who know little or nothing about tennis. They simply stand there giving fans the evil eye all day long - especially those working in the P1-P5 areas. Occasionally at P5 there were some helpful ones that could actually identify the player playing and offer helpful suggestions. I tried to do this for a few fans who came up to me: "who's famous here"? I pointed out Monica Puig (Gold Medalist for Women's Doubles). Unfortunately, the Usher standing there was surprised as the young fan who asked the question. Let's get some knowledgeable
Don't be rude, know that we see you hiding there...
I want to highlight the staffers who are going the extra mile. But for those who are treating my fans with disrespect - I have no patience. Not even in NYC, there's no excuse to be rude and unprofessional at an important tennis event shared by the world. In my book, you don't get away with being a jerk or stealing patron's hard earned money. Period.
